Frequently Asked Questions
Orders
You can track your order by entering your order number on the Order Status page. We also send an email with a tracking number when your order ships. If you're having trouble, we can help track your order, just send us an email: contact us.
No problem! We'll re-send your order confirmation. Just send us an email: contact us.
Yes, contact us to cancel your order if it has not shipped yet. If your order is already in transit, you can return it once it arrives.
If you need to change the products on your order, contact us.
You can update the address on your order if it hasn't shipped yet, just contact us.
No worries, we don't include receipts in the package.
Payments
We accept American Express, Visa, Mastercard, Discover, & Apple Pay.
As of now, we do not accept payment by invoice. We only accept online payments.
Products
Our paper prints use thick, uncoated, museum-quality paper. They arrive with an even appearance and matte finish.
The sizes listed for our Framed Prints are the size of the inner opening of the frame, including the border and artwork. Thus, the final product will be a bit larger than the listed size. Our frames are 0.8" inches wide. For example, a 20" x 30" framed print's total size is 21.6" x 31.6".
Yes, contact us with your request, and we'll send a quote.
Unframed prints ship rolled in tubes to prevent damage while in transit.
Returns
We accept returns! Just contact us within 30 days of the order's delivery. We'll send you a pre-paid return label. Once the print(s) are received, we'll issue a full refund.
All returns are free! We send a pre-paid label your way via email, just contact us.
We don't accept exchanges. Simply contact us to return your order and place a new separate order with the items you'd like.
Oh no! This happens from time to time. Just contact us, and we'll ask you for photos of the damage. Upon receipt, we'll send a free replacement for products damaged during shipment.
We'll get to the bottom of it, just contact us.
Once your return is received, we'll process a full refund. Refunds are always applied to the original form of payment and arrive in your account within 5 days.
Shipping
If you have not received your order, contact us, and we'll get to the bottom of it.
Orders typically arrive 5 to 7 days after ordering.
Shipping is currently free on all orders!
We produce and ship prints locally in 30+ countries! This means that we use local post deliver most of our prints. For customers in the United States, we typically ship with Fedex or UPS. For customers in Canada, we typically ship with Purolator.
You can track your package by entering your order number on the Order Status page. We also send an email with a tracking number when your package ships. If you're having trouble, we can help track your package, just send us an email: contact us.
We ship just about anywhere! Just contact us if you're not sure.